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Motor Insurance-Mobile

Motor Insurance Motor Insurance Buy Online We provide you a financial protection against physical or bodily injury resulting from ownership and or use of motor vehicle for...

Motor Insurance-Web

Motor Insurance As you drive your vehicle, you need to know that you are protected in case anything happens to you. Better yet, you need to know that your car will be well maintained in...

ACCI Shield-Web

ACCI Shield This is a personal accident policy that comes with benefits. All benefits are payable if injuries are deemed accidental. The policy can be taken as an individual policy or as...

ACCI Shield-Mobile

ACCI Shield ACCI Shield Buy Online This is a personal accident policy that comes with benefits. All benefits are payable if injuries are deemed accidental. The policy can be...

Fariji Funeral Plan-Web

Fariji Funeral Plan What is Fariji Funeral Plan?  Fariji Plan is a funeral plan from Britam that will help your family cater for your funeral expenses in the event of your death and...

Fariji Funeral Plan-Mobile

Fariji Funeral Plan Fariji Funeral Buy Online What is Fariji Funeral Plan?  Fariji Plan is a funeral plan from Britam that will help your family cater for your funeral...

Imarika Investment Plan-Web

Imarika Investment Plan What is Imarika Investment Plan? Imarika is a goal driven, Unit-linked investment solution that offers you the opportunity to earn superior...

Imarika Investment Plan-Mobile

Imarika Investment Plan What is Imarika Investment Plan? Buy Now Imarika is a goal driven, Unit-linked investment solution that offers you the opportunity to earn...

Msingi Poa-Nguzo ya elimu bora-Web

Msingi Poa The Msingi Poa Education Plan is a Britam product that provides an annual income for payment of education expenses while offering insurance protection. Benefits include: ...

Msingi Poa-Nguzo ya elimu bora-Mobile

Msingi Poa The Msingi Poa Education Plan Buy Online   The Msingi Poa Education Plan is a Britam product that provides an annual income for payment of education...

Super E-Plus -More than Quality Education-Web

Super E The Super E-Plus Policy is a combination of insurance protection and savings that allow customers to arrange for the cost of education in advance. The plan is risk free and...

Super E-Plus -More than Quality Education-Mobile

Super E Super E-Plus Policy Buy Online The Super E-Plus Policy is a combination of insurance protection and savings that allow customers to arrange for the cost of...

Vanishing Premium-Web

Vanishing Premium This is a modified Whole Life Policy where the insured pays the premiums for a minimum of 10 years and a maximum of 25 years. On expiry of the specified period, a...

Vanishing Premium-Mobile

Vanishing Premium Vanishing Premium Buy Online This is a modified Whole Life Policy where the insured pays the premiums for a minimum of 10 years and a maximum of 25...

Whole Life Policy-Web

Whole Life Policy The Whole Life Policy provides protection cover, with premiums paid throughout the life of the insured. Benefits under this policy are payable upon death and is ideal...

Whole Life Policy-Mobile

Whole Life Policy Whole Life Policy Buy Online The Whole Life Policy provides protection cover, with premiums paid throughout the life of the insured. Benefits under...

Travel Insurance-Web

Travel Insurance Travel Insurance is an Insurance Policy that provides 24 hours emergency medical assistance, personal accident cover, compensation for travel delay and loss of...

Travel Insurance-Mobile

Travel Insurance Travel Insurance Buy Online Travel Insurance is an Insurance Policy that provides 24 hours emergency medical assistance, personal accident cover,...

Property Insurance-Web

Property Insurance This product provides insurance to owners of a structure and the property within it in the event of theft and damage, natural or otherwise. For more information on...

Property Insurance-Mobile

Property Insurance Property Insurance Buy Online This product provides insurance to owners of a structure and the property within it in the event of theft and damage,...

Household Insurance-Web

Household Insurance This product is a form of property insurance that protects individuals’ homes against damages to the house and properties within. It also provides liability coverage...

Household Insurance-Mobile

Household Insurance Household Insurance Buy Online This product is a form of property insurance that protects individuals’ homes against damages to the house and properties...

Sports Insurance-Web

Sports Insurance The sportsman insurance product covers the loss of, or damage to sports equipment and personal effects. The policy can be extended to cover: personal accident, death,...

Sports Insurance-Mobile

Sports Insurance Sports Insurance Buy Online The sportsman insurance product covers the loss of, or damage to sports equipment and personal effects. The policy can be...

Indiviual Pension Plan-Web

Indiviual Pension Plan Our Individual Pension Product is a long term investment plan that allows you to build a sizeable retirement fund. Your monthly contributions grow exponentially...

Indiviual Pension Plan-Mobile

Indiviual Pension Plan Individual Pension Plan Buy Online Our Individual Pension Product is a long term investment plan that allows you to build a sizeable retirement fund....

Balanced Fund-Web

Balanced Fund Our balanced fund, is a unit trust that invests in diversified asset classes including fixed income assets, offshore, property and equity. It provides investors with medium...

Balanced Fund-Mobile

Balanced Fund Balanced Fund Buy Online Our balanced fund, is a unit trust that invests in diversified asset classes including fixed income assets, offshore, property and...

Elimu Bora Education Plan-Web

Elimu Bora Education Plan Elimu Bora Education Plan is a combination of insurance protection and savings that allows you to prepare for the cost of education of your child. The plan has...

Elimu Bora Education Plan-Mobile

Elimu Bora Education Plan Elimu Bora Education Plan Buy Online Elimu Bora Education Plan is a combination of insurance protection and savings that allows you to prepare for...

Britam Akiba Endowment Plan-Web

Britam Akiba Endowment Plan What is the Britam Akiba Endowment Plan?   The Britam Akiba Plan is an Endowment product ( i.e designed to pay benefits after an agreed...

Britam Akiba Endowment Plan-Mobile

Britam Akiba Endowment Plan Britam Akiba Endowment Plan Buy Online What is the Britam Akiba Endowment Plan? The Britam Akiba Plan is an Endowment product (...

Equity Funds-Web

Equity Funds This fund aims to offer superior returns over the medium to longer term by maximizing long term capital growth by investing primarily in listed companies on the Stock...

Equity Funds-Mobile

Equity Funds Equity Fund Buy Online This fund aims to offer superior returns over the medium to longer term by maximizing long term capital growth by investing primarily in...

Money Back Extra Cash-Web

Money Back Extra Cash The Money Back Extra Cash Policy offers an attractive combination of life assurance and savings plans tailored to better meet your needs. There are different...

Money Back Extra Cash-Mobile

Money Back Extra Cash The Money Back Extra Cash Buy Online The Money Back Extra Cash Policy offers an attractive combination of life assurance and savings plans...

Money Market Fund-Web

Money Market Fund With the Britam Money Market Fund, you are able to save towards your goals and earn extra returns that allow you to achieve your dream. The money...

Money Market Fund-Mobile

Money Market Fund Money Market Fund Buy Online With the Britam Money Market Fund, you are able to save towards your goals and earn extra returns that...

My Annuity-Web

My Annuity Our Pension Annuity provides you with a regular income after retirement. The annuity can be taken individually or jointly with a spouse. If the annuity is shared with a spouse,...

My Annuity-Mobile

My Annuity My Annuity Buy Online Our Pension Annuity provides you with a regular income after retirement. The annuity can be taken individually or jointly with a spouse. If...

Platinum Draw Down-Web

Platinum Draw Down Platinum Drawdown Plan is an investment product that allows you to re-invest your retirement savings. The plan enables you to access your retirement savings as an...

Platinum Draw Down-Mobile

Platinum Draw Down Platinum Drawdown Plan Buy Online Platinum Drawdown Plan is an investment product that allows you to re-invest your retirement savings. The plan enables...

Umbrella Retirement Fund-Web

Umbrella Retirement Fund The Umbrella Retirement Fund is a fund that pools the retirement investments of multiple employers thereby reducing the average cost per member and enhancing the...

Umbrella Retirement Fund-Mobile

Umbrella Retirement Fund Umbrella Retirement Fund Buy Online The Umbrella Retirement Fund is a fund that pools the retirement investments of multiple employers thereby...

Marine Insurance-Mobile

Buy Now FAQ's What is Britam Marine Insurance?     Britam Marine Cargo Insurance is a comprehensive insurance policy that hull, covers goods, freight and other interests...

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faqs-mobile
  • What do I need to start using Customer Connect?
    • Have your national ID/Passport, Policy/Account and personal details (phone no, email ID, postal address) ready.
    • Select your preferred browser and enter www.britam.com (our home page) or https://customerconnect.britam.com our Customer Connect portal and click on Sign Up.
    • Fill in all the fields with the correct information and read the Terms and Conditions and mark the check box to confirm you have read and understood them. Then click ‘Submit”.
  • Is Customer Connect secure?
    At Britam, we take protecting your online transactions seriously. We provide you here with tips for helping you to keep your identity, personal information and data secure. Britam constantly monitors threats and online activities in order to detect fraud much earlier and take appropriate measures to ensure your accounts are safe. This is done through.
  • What should I do if I forget my password?
    Contact our customer care agent by calling 0705 100 100. You may also reach us on email via info@britam.com
  • I'm a current Customer Connect user. Why can't I Log In?
    It could be that: Your internet connection may not be stable enough. Please check your internet connection. The security feature for Customer Connect ensures you are only one who knows your password. Customer Connect will consider you a "First Time User" until you go through the process of changing your password at least once. Your username is case sensitive. If you used any capital letters in setting up your Access ID, you must capitalize those same letters every time you enter your Access ID.
  • How can I change my password?
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    • Login to Customer Connect
    • Go to "Edit Profile"
    • Select the "Change Password" option
    • Enter the current password and new password in appropriate fields and click on "submit”